PETNAROO Shipping Policy

At PETNAROO, we work to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or holidays may begin processing on the next business day.

During periods of high demand, promotions, holidays, or other exceptional circumstances, processing may take longer.

Once your order has been processed and shipped, you will receive shipping confirmation and tracking information when tracking is available.

Shipping Destinations

PETNAROO currently focuses on shipping to customers within the United States.

Availability may vary depending on the product and delivery destination. If we are unable to fulfill an order to the address provided, we will contact you and provide an appropriate resolution.

Estimated Delivery Times

Delivery times vary depending on the product, destination, fulfillment location, and shipping carrier.

The estimated delivery timeframe applicable to your order will be displayed during the purchasing process where available.

Please note that processing time and shipping/transit time are separate.

All delivery dates and timeframes are estimates and are not guaranteed. Delays may occur because of carrier operations, customs processing, severe weather, holidays, high shipping volumes, or other circumstances outside PETNAROO's reasonable control.

Third-Party Fulfillment

PETNAROO works with third-party fulfillment partners and suppliers to provide our products.

As a result, products may be shipped directly from our fulfillment partners and may originate from different fulfillment locations.

If your order contains multiple products, those products may be shipped separately and may arrive in different packages or on different dates. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, contact us at support@petnaroo.com and we will assist you.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at support@petnaroo.com.

We will make reasonable efforts to correct the address before fulfillment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

PETNAROO is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, subject to applicable consumer protection laws.

Delayed Shipments

Occasionally, an order may experience an unexpected delay.

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If you still need assistance, contact us at support@petnaroo.com with your order information and we will investigate the shipment.

Lost Packages

If tracking indicates that your package may have been lost in transit, contact us at support@petnaroo.com.

We will review the shipment information and, where appropriate, work with the carrier or fulfillment partner to determine an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@petnaroo.com.

Include your order information and, when possible, photographs showing the issue.

We will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy.

Customs, Duties, and Import Charges

Some orders may be shipped from fulfillment locations outside the United States.

Where applicable, customs procedures may affect delivery times. Any applicable taxes, duties, or import charges will be handled in accordance with the information presented to you during checkout and applicable law.

We will not intentionally charge undisclosed shipping fees after an order has been placed.

Order Cancellations

Cancellation requests may be submitted within 1 hour of placing an order, provided the order has not already entered fulfillment.

After that period, we cannot guarantee that an order can be cancelled because processing may already have begun.

Please contact support@petnaroo.com as soon as possible if you need to request a cancellation.

Contact Us

If you have questions about shipping, tracking, or delivery, contact us at:

PETNAROO
Email: support@petnaroo.com